Returns Information

Thank you for purchasing from us and supporting an independent business. If for any reason you are not happy with your unworn purchase you may return it to us in it's original packaging along with a copy of the invoice within 28 days for a full refund (postage fees will not be refunded).
 
PLEASE FOLLOW THE STEPS BELOW SHOULD YOU NEED TO RETURN YOUR ORDER:
 
Please DO NOT use packing tape or attach return labels on the shoe boxes, use wrapping paper or you can re-use our bag if it helps!. We can not resell the shoes if the box has been damaged removing tape or labels.
 
Returned items can take up to 7 working days to process and refund.
 
Returns postage will be refunded in the rare case of a wrongly sent or faulty item. (We try our best to minimise mistakes but any error will be rectified at no cost to the customer)
 
Worn items can not be returned unless clearly faulty. Please contact our customer services department first (details below) with details of the fault BEFORE sending them back to us. Items damaged by the customer will not be refunded.
 
Please use Royal Mail 2nd class recorded to return items from the UK. If any courier service is used, we will not be responsible for reimbursing any postage costs.
If returning items from outside of the UK please use a trackable service and make sure you fill in the customs form/waybill correctly, making sure you tick the box marked 'Returned Goods'. Failing to do so will incur Customs duty and VAT fees which will not be paid by us and subsequently the parcel will be returned to sender.
 
EXCHANGES
 
Should you wish to exchange your purchase for another size, colour or style, we would suggest purchasing again through the website whilst sending the unwanted item back for a refund. This way you can be sure to secure the correct pair you require as sometimes items required can be sold out by the time we receive your return for exchange.
 

RETURNS ADDRESS:

 
BOOTS AND LEATHER

28A POP IN COMMERCIAL CENTRE

SOUTH WAY,

WEMBLEY

LONDON

HA9 0HF

Email: contact@bootsandleather.co.uk
Payments to us via Paypal: aztecfashions@hotmail.co.uk